Shipping policy

Shipping Policy

We are committed to providing you with a high-quality shopping experience and ensuring your order is delivered safely and promptly. Below are our shipping policies and procedures:

Order Processing Time

• Order Confirmation: All orders will be processed and confirmed within 1-2 business days.
• Order Processing: Once confirmed, we will process and ship your order within 1-2 business days.

International Shipping

We offer global shipping services from China. The estimated delivery time and cost for international orders vary depending on the destination country and selected shipping method. Please note that international orders may incur additional customs duties and taxes, determined by local customs authorities and borne by the customer.

Shipping Methods and Time

We partner with reputable courier companies to ensure your package is delivered safely and quickly. Shipping times vary depending on the destination. Below are the estimated delivery times for each region:

North America 

• United States: 7-12 business days

• Canada: 7-12 business days

Europe 

• Western Europe (UK, Germany, France, Netherlands, Belgium, etc.): 6-8 business days
• Northern Europe (Sweden, Denmark, Finland, Norway, etc.): 10-12 business days
• Southern Europe (Italy, Spain, Portugal, Greece, etc.): 6-10 business days
• Eastern Europe (Poland, Czech Republic, Hungary, Romania, etc.): 7-12 business days

Asia-Pacific

• East Asia (Japan, South Korea, etc.): 7-10 business days
• Southeast Asia (Singapore, Malaysia, Thailand, Philippines, etc.): 7-10 business days
• South Asia (India, Pakistan, Sri Lanka, etc.): 10-18 business days
• Oceania (Australia, New Zealand, etc.): 7-15 business days

Middle East and Africa

• Middle East (UAE, Saudi Arabia, Israel, etc.): 8-12 business days
• Africa (South Africa, Nigeria, Egypt, etc.): 12-18 business days

Latin America 

• South America (Brazil, Argentina, Chile, etc.): 12-18 business days
• Central America and Caribbean (Mexico, Dominican Republic, etc.): 12-18 business days

Order Tracking

• Shipping Notification: Once your order is shipped, we will notify you via email and provide a tracking number.
• Online Tracking: You can track your package in real-time using the provided tracking number on the courier company's website.

Delivery Issues

• Non-Delivery: If your package does not arrive within the estimated delivery time, please contact our customer service team (support@vogfem.com), and we will assist you in resolving the issue.
• Damage or Loss: If your package is damaged or lost during transit, please contact our customer service team immediately, and we will work with the courier company to resolve the issue as quickly as possible.

Order Changes or Cancellations

• Order Changes: If you need to change order information (such as address, quantity, etc.), please contact our customer service team within 24 hours of order confirmation.
• Order Cancellation: If you need to cancel your order, please contact our customer service team within 24 hours of order confirmation. We will do our best to accommodate your cancellation request, but if the order has entered the shipping process, it cannot be canceled.

Contact Us

If you have any questions about our shipping policy or need further assistance, please contact us at:

support@vogfem.com

We are dedicated to providing you with the best service and ensuring a pleasant and smooth shopping experience.