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Frequently Asked Questions
Orders and Shipping
All orders will be processed and confirmed within 1-2 business days. Once processed, we will ship your order within 2-3 business days.
We ship all orders from China and partner with reputable courier companies to ensure your package is delivered safely and quickly. Shipping times vary depending on the destination. Below are the estimated delivery times for each region:
North AmericaΒ
- United States: 7-12 business days
- Canada: 7-12 business days
EuropeΒ
- Western EuropeΒ (UK, Germany, France, Netherlands, Belgium, etc.): 6-8 business days
- Northern EuropeΒ (Sweden, Denmark, Finland, Norway, etc.): 10-12 business days
- Southern EuropeΒ (Italy, Spain, Portugal, Greece, etc.): 6-10 business days
- Eastern EuropeΒ (Poland, Czech Republic, Hungary, Romania, etc.): 7-12 business days
Asia-Pacific
- East AsiaΒ (Japan, South Korea, etc.): 7-10 business days
- Southeast AsiaΒ (Singapore, Malaysia, Thailand, Philippines, etc.): 7-10Β business days
- South AsiaΒ (India, Pakistan, Sri Lanka, etc.): 10-18 business days
- OceaniaΒ (Australia, New Zealand, etc.): 7-15 business days
Middle East and Africa
- Middle EastΒ (UAE, Saudi Arabia, Israel, etc.): 8-12 business days
- AfricaΒ (South Africa, Nigeria, Egypt, etc.): 12-18 business days
Latin America (using Yanwen Logistics)
- South AmericaΒ (Brazil, Argentina, Chile, etc.): 12-18 business days
- Central America and CaribbeanΒ (Mexico, Dominican Republic, etc.): 12-18 business days
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package in real-time on the respective courier company's website.
Returns and Exchanges
If you are not satisfied with your purchase, you can request a return or exchange within 14 days of receiving your order. Please ensure the product is unused and in its original packaging, and contact our customer service team (support@vogfem.com) with your order number and reason for return/exchange.
For non-quality-related returns, the customer is responsible for the shipping costs. For returns due to product quality issues, Vogfem will cover the shipping costs.
Payment and Security
We accept various payment methods, including Shop Pay, Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. Specific payment options will be displayed at checkout.
Yes, we use advanced encryption technology to ensure your payment information is secure. Your privacy and security are of utmost importance to us.
