Refund policy

Return and Exchange Policy

We are committed to providing you with high-quality products and services. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy. Here are the detailed terms:

Return Policy

We hope you are satisfied with your purchase from Vogfem. If you are not completely satisfied, you can request a return within 14 days of receiving your order. Please ensure the following conditions are met:

1. Product Condition: The product must be unused, in its original packaging, with all tags and accessories intact.
2. Return Request: Contact the Vogfem customer service team (support@vogfem.com) with your order number and reason for return.
3. Return Shipping Costs: For non-quality-related returns, shipping costs are the customer's responsibility. For returns due to product quality issues, Vogfem will cover the shipping costs.

Exchange Policy

If you need to exchange your purchased product, we offer an exchange service under the following conditions:

1. Product Condition: The product must be unused, in its original packaging, with all tags and accessories intact.
2. Exchange Request: Contact the Vogfem customer service team (support@vogfem.com) with your order number and reason for exchange.
3. Exchange Shipping Costs: For non-quality-related exchanges, shipping costs are the customer's responsibility. For exchanges due to product quality issues, Vogfem will cover the shipping costs.

Return and Exchange Process

1. Contact Customer Service: Email the Vogfem customer service team with the necessary information (order number, reason for return/exchange).
2. Approval: Our customer service team will review your request and respond with confirmation within 1-2 business days.
3. Return the Product: Upon confirmation, please ship the product back to the provided return address and retain the tracking number.
4. Process Refund/Exchange:
   • Refund: Once the returned product is received and verified, we will process the refund within 7 business days. The refund will be credited back to your original payment method.
   • Exchange: Once the returned product is received and verified, we will ship the new product within 7 business days and provide a new tracking number.

Notes

• Vogfem reserves the right to refuse returns and exchanges that do not meet the policy conditions.
• If you have any questions or need further assistance regarding our return and exchange policy, please contact the Vogfem customer service team (support@vogfem.com).