Return and Exchange Policy

We are committed to providing you with high-quality products and services. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy. Please review the following terms before requesting a return or exchange.

Return Policy

We hope you are satisfied with your purchase from Vogfem. If you are not completely satisfied, you may request a return within 14 days of receiving your order, provided that the following conditions are met:

1. Product Condition: The product must be unused, in its original packaging, with all tags and accessories intact.
2. Return Request: Please contact our customer service team at support@vogfem.com with your order number and reason for the return.
3. Return Shipping Costs:
   • For returns due to personal reasons or other non-quality-related issues, the return shipping costs are the customer's responsibility.
   • For returns due to product quality issues, Vogfem will cover the return shipping costs.
4. Refund Processing Fee: For refunds requested due to personal reasons or other non-quality-related issues, a 4% payment processing fee will be deducted from the refund amount. No processing fee will be deducted for refunds due to product quality issues.

Exchange Policy

If you need to exchange your purchased product, we offer an exchange service under the following conditions:

1. Product Condition: The product must be unused, in its original packaging, with all tags and accessories intact.
2. Exchange Request: Please contact our customer service team at support@vogfem.com with your order number and reason for the exchange.
3. Exchange Shipping Costs:
   • For exchanges due to personal reasons or other non-quality-related issues, the shipping costs are the customer's responsibility.
   • For exchanges due to product quality issues, Vogfem will cover the shipping costs.

Return and Exchange Process

1. Contact Customer Service: Email the Vogfem customer service team with your order number and reason for the return or exchange.
2. Approval: Our customer service team will review your request and respond within 1–2 business days.
3. Return the Product: Once your return or exchange request is approved, please ship the product to the return address provided by our customer service team. Please retain the tracking number until the process is completed.
4. Refund or Exchange:
   • Refund: Once the returned product is received and inspected, we will process the refund within 5 business days. The refund will be credited to the original payment method. For non-quality-related returns, the applicable 4% payment processing fee will be deducted from the refund amount.
   • Exchange: Once the returned product is received and inspected, we will ship the replacement product within 5 business days and provide a new tracking number.

Notes

• Vogfem reserves the right to refuse returns or exchanges that do not meet the conditions outlined in this policy.
• The 4% payment processing fee applies only to refunds caused by personal reasons or other non-quality-related issues and does not apply to refunds resulting from product quality issues.
• If you have any questions or need further assistance regarding our return and exchange policy, please contact us at support@vogfem.com.